Warranty & Support
We stand behind
what we install.
Manufacturer warranties, a receiving guarantee, and install workmanship coverage — handled locally, not outsourced to a claims line.
Manufacturer warranties, a receiving guarantee, and install workmanship coverage — handled locally, not outsourced to a claims line.
How we stand behind what we sell
Every line we carry comes with its own manufacturer warranty — terms vary by manufacturer and product, and we give you the specific warranty in writing with your quote. We register the products where registration applies and we handle the claim with the manufacturer on your behalf if something fails in the warranty period. You deal with us, not a 1-800 number in another state.
We inspect every shipment when it arrives, before it goes into your space. If a piece shows freight or factory damage, we document it on the spot and file the claim so a replacement moves quickly — instead of the damage getting discovered weeks later and the claim going to the back of the line.
If our crew installed it and something isn’t right — a misaligned panel, a wobble, a piece set in the wrong spot — we come back and make it right. That’s the advantage of a local dealer with its own install crew: the people who put it in are the people who answer the phone.
Call 315 · 742 · 2253 or email alex@nccfurniture.com with your project name and what’s wrong — a photo helps. We’ll tell you whether it falls under the manufacturer warranty or our install coverage and what happens next.
This page summarizes how we handle warranty support. The controlling warranty for any product is the manufacturer’s written warranty provided with your order.